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Having Password or
Login Issues?
Find the answers
to your problems below...
I'm here to help but
PLEASE try the
following steps before asking for
assistance... it's bound to be covered
here!
Since almost every computer is a bit different from the rest,
very occasionally new members may
experience login issues when they try to
login to the members' area for the first
time. We'd like to stress this is VERY
occasionally. But every single one of
these problems CAN be rectified easily
by simply tweaking a few settings.
STEP 1 - CONFIRM YOUR USERNAME AND
PASSWORD ARE CORRECT!
Ok - the first thing to check is that you are using the
correct username and password. Sounds
pretty straightforward but you'd be
surprised at how many people are not
doing this. Or they make a typo and
start to panic.
Firstly WHITELIST this address
- if you don't
do this you may not receive the email
that our system will send you.
You can retrieve your username and password by
CLICKING HERE
You should arrive at a screen like this:
Please enter the SAME email address as you joined
Resources4Writers.com with in the box
that reads Forgotten Password?
(as in the screenshot above)
If you're certain that your username (email address) and
password are correct then it's probably
just a case of tweaking a few settings
in your browser.
STEP 2 - CHECK YOUR BROWSER SETTINGS!
Instructions for users of
Internet Explorer
Please check your browser settings to ensure that you have
cookies enabled. Our password management
system uses session cookies to enable
you to log in to our members area.
If you are having problems with your browser logging you out
of the members area after every visit,
try this solution to fix.
If you are running Internet Explorer (We are running v6.0 so
it could possibly be different on your
version
if you are not running the same one) -
go to:
Tools Menu --> Internet Options.
Click on the Privacy Tab
If your setting is set to some of the options then you will
most likely need to go into the
"Advanced" menu (use the middle button)
and override the handling of cookies to
allow session cookies.
Alternatively, try using the vertical slider bar to set a
slightly different privacy level.
If you get a message similar to the following one and you are
NOT asked for a password when trying to
login:
Authorization Required
This server could not verify
that you are authorized to
access the document requested.
Either you supplied the wrong
credentials (e.g., bad
password), or your browser
doesn't understand how to supply
the credentials required.
Additionally, a 404 Not Found
error was encountered while
trying to use an ErrorDocument
to handle the request.
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then it is most likely that another browser setting is
affecting this. Please follow the
procedure below:
STEP 1 - Open your browser and Click the
Tools Menu -> Internet Options
FIG 1.0 (Below)
STEP 2 - Click the Security Tab at the top of the box which appears
and then click the Custom Level button
as in the screenshot below.
FIG 2.0 (Below)
STEP 3 - A list of Security Settings will
appear as below and if you scroll right
to the very bottom, you will find a
section saying User
Authentication....(see Fig 3.1 - below)
You probably have it set to Anonymous
Login - you will need to change this to
Prompt for Username and
Password. Then click OK.
Close your browser and reopen it and then try logging in.
FIG 3.0 (Below)
FIG 3.1 (Below)
STEP 3 - IF YOU'RE STILL ENCOUNTERING
DIFFICULTIES PLEASE EMAIL
If neither of the above solutions work for you,
please email me
...and I will work one
on one with you until the problem is
resolved.
When you email, please send a copy of the username and
password you received in Step 1, and
please include your name in the email.
(You'll be surprised how many people
don't!)
I will endeavour to get back to you as quickly as possible.
If you do not receive email response
within 24-48 hours please assume your
email was not received and send again.
Cheryl |
